Antere Software

Carob Health terms of service

Version 2026-10-18. Effective 18 October 2026.

The agreement

These terms are an agreement between you and ANTERE SOFTWARE LTD, a company registered in the Republic of Cyprus under number HE 497996, with its registered office at Promachon Eleftherias 9, Rebeca Court, 2nd floor, Agios Athanasios, 4103 Limassol, Cyprus ("Antere", "we", "us"). They govern your use of the Carob Health mobile application (the "App"). By installing or using the App you accept them. If you do not accept them, do not use the App.

If you got the App from the Apple App Store or Google Play, that store's own terms also apply to the download. Where those terms require it, Apple or Google is a third-party beneficiary of this agreement and may enforce it against you.

What the App is — and is not

The App is a personal organiser for health-related information: it helps you keep track of medications, doctor visits, measurements, notes and documents, and reminds you of things you have scheduled.

The App is not a medical device and does not provide medical advice, diagnosis or treatment. Nothing in it is a substitute for a doctor, a pharmacist or the instructions that come with your medication. In particular:

  • Text recognised from stickers, packaging or documents can be wrong. Always check names, doses and schedules against the original before relying on them.
  • Reminders depend on your phone: the operating system may delay or suppress notifications, and a phone that is off, out of battery or in a restricted mode will not remind you. Do not rely on the App alone for medication that is critical to your health.
  • In an emergency, contact emergency services or a doctor. Do not use the App to seek help.

Who may use the App

You must be at least 18 years old, or the age of majority where you live, to use the App. You may record information about yourself only; if you record information about another person, you are responsible for having the right to do so.

Your data is yours — and in your hands

The App stores all your information on your device, encrypted, as described in the privacy policy. We hold no copy. That has consequences you should understand before you depend on the App:

  • If you forget your PIN, the only way back in is to delete the App's data and start again, or restore from a backup you made earlier.
  • If you lose or replace your phone, your data goes with it unless you have a backup.
  • Backups are protected by a passphrase you choose. If you forget it, the backup cannot be opened by you or by us.

Making and keeping backups is your responsibility. The App makes it easy, and we recommend doing it regularly.

Licence

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control, for your own non-commercial purposes, in accordance with these terms and the applicable store's rules. The App and its content — code, design, graphics, text and the Carob Health name and icon — remain the property of Antere or its licensors. You may not copy, modify, distribute, sell, lease, reverse-engineer or decompile the App except where applicable law allows it regardless of this restriction. Third-party open-source components included in the App are licensed under their own terms, listed in the App.

Acceptable use

You agree not to use the App for anything unlawful, to interfere with its operation, or to attempt to defeat its security measures other than on your own device and data.

Price and subscriptions

The App is free to download and use. Some features are offered by subscription. Before you subscribe, the App shows you what the subscription includes, its price, how long each period lasts and how it renews.

Subscriptions are sold and billed by Apple (through the App Store) or Google (through Google Play), not by us directly, and the store's own terms apply to the purchase. In particular:

  • A subscription renews automatically at the end of each period unless you cancel it at least 24 hours before the period ends. Cancelling stops the next renewal; the current period continues to its end.
  • You cancel, change or restore a subscription in your Apple ID or Google account settings, not in the App. Deleting the App does not cancel a subscription.
  • Refunds are handled by the store under its policies. If you believe you are owed one, request it from Apple or Google; we will help where we can, but we cannot issue store refunds ourselves.
  • If we change a subscription's price, the store will tell you in advance and, where the law or the store requires it, ask for your consent before the new price applies.
  • If you live in the European Union, you have a statutory right to withdraw from a purchase within 14 days. By starting a subscription immediately, you agree that it begins at once and acknowledge that the right of withdrawal ends once the service has started, to the extent the law allows; the store's refund policy still applies.

Your data does not depend on the subscription. If it lapses, the features it covered become unavailable, but everything you have recorded stays on your device, readable, exportable and deletable, as before.

Updates and changes

We may update the App to fix problems, improve it or meet platform requirements. We may also change or discontinue features, and we may stop distributing the App; if we do, versions already on your device continue to work subject to these terms, and your data remains yours. We may change these terms; the version and effective date at the top will change, and the App will ask you to accept material changes before they apply to you.

Ending the agreement

You can end it at any time by deleting the App's data and uninstalling it. We may end it if you breach these terms. Sections on intellectual property, disclaimers, liability and governing law survive termination.

No warranties

The App is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, express or implied, including fitness for a particular purpose, accuracy and non-infringement, and we do not promise that the App will be error-free or uninterrupted, that recognised text will be accurate, or that reminders will fire.

Limitation of liability

To the fullest extent permitted by law, Antere will not be liable for any indirect, incidental, special or consequential loss, for loss of data, or for any decision you make or treatment you take or omit on the basis of information in the App. Where liability cannot be excluded, it is limited to the amount you paid for the App in the twelve months before the claim. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer in the European Union.

Governing law

These terms are governed by the laws of the Republic of Cyprus. Disputes are subject to the jurisdiction of the courts of Limassol, Cyprus, without prejudice to any mandatory consumer-protection rules of the country where you live, including your right to bring proceedings there. Consumers in the European Union may also use the European Commission's online dispute resolution platform.

Contact

ANTERE SOFTWARE LTD
Promachon Eleftherias 9, Rebeca Court, 2nd floor
Agios Athanasios, 4103 Limassol, Cyprus
support@anteresoftware.com